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Odiseo — Refund & Cancellation Policy

Last updated: 10 August 2026

This Refund & Cancellation Policy explains how billing, cancellation, and refunds work for subscriptions to the Odiseo platform (odiseo.ai). The platform is operated by Nexus Generated FZ-LLC, a free zone limited liability company licensed by the Ras Al Khaimah Economic Zone (RAKEZ), License No. 5034603, with registered address at VUET1700, Compass Building - Al Hulaila, Al Hulaila Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates ("Nexus Generated", "we", "us").

This policy applies to the business entity that subscribes to Odiseo ("Client", "you"). Odiseo is offered exclusively to businesses (B2B). This policy forms part of, and should be read together with, our Terms of Service. The English version of this policy is the binding version; any translation is provided for convenience only.

Scope — what this policy covers and what it does not. This policy covers the subscription fees you pay to Nexus Generated for Odiseo. It does not cover payments that your own customers make to you through your own Stripe payment links surfaced in conversations by your AI employee: those payments go to your Stripe account, are governed by your own terms and refund policy, and are never processed, held, or refunded by Nexus Generated.

1. Subscriptions and Billing

  • Odiseo is sold as a monthly subscription, billed in advance through Stripe, our payment processor.
  • Your billing period starts on the day you subscribe and renews automatically every month on the same date until you cancel.
  • The price, plan, and currency you pay are the ones shown at checkout and in your billing settings.
  • We do not see or store your full card details; Stripe handles payment data under its own security standards.

2. Cancellation — Anytime, Effective at the End of the Billing Period

  • You can cancel at any time, for any reason, from your account's billing settings or by emailing us (see Section 8).
  • Cancellation takes effect at the end of your current billing period. You keep full access to the Service until that date; you are simply not charged again.
  • We do not charge cancellation fees, and cancellation does not require a phone call, a retention conversation, or any step beyond the cancellation action itself.
  • After cancellation takes effect, your account and its data are handled as described in our Privacy Policy: data is retained while the account remains active and deleted within 30 days after account closure.

3. Refunds

3.1 Fees are non-refundable

Because cancellation leaves you with full access until the end of the period you already paid for, fees are non-refundable, and we do not issue prorated refunds for partial months, unused time, or unused features. Cancelling stops future charges; it does not refund charges already made. Nothing in this policy affects statutory consumer rights that cannot be excluded or limited under applicable law.

3.2 Exceptions we honor beyond the default

We will refund or credit you where this is required by applicable law, or where the charge was our error — for example, a duplicate charge, a charge after a correctly completed cancellation, or a billing amount that does not match your plan. Contact us (Section 8) and we will correct verified billing errors promptly.

3.3 What refunds are not

Refunds are a billing remedy, not a performance metric. As stated in our Terms of Service, Odiseo is an AI product: outputs can be inaccurate, and we do not guarantee any business outcome (leads, conversions, revenue, or any other result). A refund request cannot be based on business results not materializing, and issuing a refund is not an admission that the Service failed to perform.

4. Upgrades and Downgrades

  • Upgrades (moving to a more expensive plan) take effect immediately, with immediate proration of the difference for the remainder of the current billing period, per our payment processor's standard behavior.
  • Downgrades (moving to a cheaper plan) take effect at the start of the next billing period; no refund or credit is issued for the difference during the current period.

5. Nonpayment: Retries, Then Suspension

If a renewal charge fails:

  1. Retry. Stripe automatically retries the charge over the following days, and we notify you by email so you can update your payment method. Your access continues during this retry window.
  2. Suspension. Automatic payment retries run for approximately 14 days. If payment still fails after that retry window, your account is suspended until payment succeeds: your AI employees stop responding on all channels and dashboard access is limited to billing. Suspension for nonpayment is not a deletion — your configuration and data are retained during suspension.
  3. Reactivation or closure. Paying the outstanding amount reactivates the account. If the account remains unpaid, we may cancel the subscription and close the account, after which data is handled as described in Section 2 and our Privacy Policy.

We do not charge late fees. Suspension for nonpayment does not extend your billing period or generate credits.

6. Price Changes

  • We may change subscription prices. Price changes never apply retroactively and never take effect mid-period for a period you have already paid.
  • We will notify you by email at least 30 days before a price change applies to your subscription.
  • If you do not accept the new price, you can cancel before the change takes effect (Section 2) and you will never be charged the new price. Continuing your subscription after the effective date constitutes acceptance of the new price.

7. Chargebacks

If you believe a charge is wrong, contact us first (Section 8) — verified billing errors are refunded faster through us than through a card dispute.

If you initiate a chargeback or payment dispute with your bank or card issuer while a charge is legitimately owed, we may suspend the account associated with the disputed charge while the dispute is open, and we reserve the right to contest the dispute with our billing records (subscription logs, cancellation records, and usage records). If a dispute is resolved in our favor, reactivation may require payment of the amount owed. Initiating a chargeback for a legitimate charge instead of using the cancellation and refund channels in this policy may be treated as a breach of our Terms of Service.

8. How to Request a Cancellation or Refund

  • Cancellation: from your account's billing settings, or by email.
  • Refunds and billing questions: by email to legal@odiseo.ai, from the email address associated with your account, stating the account and the charge concerned.

We answer billing requests within a reasonable time and confirm every cancellation and refund decision in writing by email.

9. Changes to This Policy

We may update this policy as the Service evolves. Material changes will be notified by email or in-app notice before they take effect, and the "Last updated" date above always reflects the current version. Changes do not apply retroactively to refund requests already submitted.

10. Governing Law

This policy is governed by the laws of the Emirate of Ras Al Khaimah and the applicable federal laws of the United Arab Emirates, as set out in our Terms of Service. Disputes are finally resolved by binding arbitration seated in the United Arab Emirates, administered by the Dubai International Arbitration Centre (DIAC) under its rules in force, before a single arbitrator, with proceedings conducted in English.

Nexus Generated FZ-LLC · RAKEZ License No. 5034603 · VUET1700, Compass Building - Al Hulaila, Al Hulaila Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates