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Odiseo — Terms of Service

Last updated: 10 August 2026

These Terms of Service (the "Terms") are a binding agreement between Nexus Generated FZ-LLC, a free zone limited liability company licensed by the Ras Al Khaimah Economic Zone (RAKEZ), License No. 5034603, with registered address at VUET1700, Compass Building - Al Hulaila, Al Hulaila Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates ("Nexus Generated", "we", "us"), and the business entity that creates an account or otherwise uses the Odiseo platform ("Client", "you").

By creating an account, clicking to accept, or using the Service, you agree to these Terms. If you are accepting on behalf of a company, you represent that you have authority to bind that company. If you do not agree, do not use the Service.

The English version of these Terms is the binding version. Any translation is provided for convenience only.

1. The Service

Odiseo (odiseo.ai) lets a business create and operate AI employees — digital agents that engage the business's own visitors and customers on the business's behalf. Depending on your plan and configuration, the Service includes:

  • Conversational channels: an embeddable chat widget for your website, live voice, WhatsApp (via Twilio), and email.
  • Conversational onboarding ("Discovery"): a guided setup that configures your AI employee.
  • Knowledge base: content you upload (PDF, DOCX, text) that your AI employee uses to answer questions.
  • Native CRM: contact records and lead qualification (BANT) built from your conversations.
  • Supervised actions: tickets, tasks, and meeting scheduling, subject to the controls you configure.
  • Proactive tier: outbound/proactive engagement features. These are off by default and activate only when you turn them on.
  • Your own checkout links: the ability to surface payment links from your own Stripe account inside conversations (see Section 8).

We may improve, modify, or discontinue features over time as the Service evolves (see Section 15).

2. Eligibility and Accounts (Business Use Only)

The Service is offered exclusively to businesses and professional users (B2B). It is not directed to consumers acting for personal purposes, and it is not available to anyone under 18. (This is the minimum age to enter this contract; the separate age threshold for children's personal data is addressed in our Privacy Policy.)

You are responsible for: (a) the accuracy of your account information; (b) safeguarding your credentials; and (c) all activity under your account, including activity by your team members. Notify us promptly at legal@odiseo.ai if you suspect unauthorized use of your account.

3. Acceptable Use

Your use of the Service is subject to our Acceptable Use Policy, which is incorporated into these Terms by reference. In short: you may not use the Service for unlawful content or conduct, to deceive or harm the people your AI employee talks to, to violate the rights of others, or to probe, disrupt, or overload the platform. Violations of the Acceptable Use Policy are a breach of these Terms and may lead to suspension or termination under Section 10.

4. AI-Specific Terms

The Service is powered by artificial intelligence. You acknowledge and agree that:

  1. AI output may be inaccurate. Large language models generate responses probabilistically. Output may be incorrect, incomplete, outdated, or misleading, even when it sounds confident. You are responsible for reviewing AI output before relying on it for any decision that matters to your business, and for the content and configuration you give your AI employee.
  2. No professional advice. The Service does not provide legal, financial, medical, tax, or other professional advice, and its output must not be treated as such. The platform includes safeguards designed to decline requests for financial, legal, and medical advice, but safeguards are not a substitute for professional judgment. Consult a qualified professional where professional advice is required.
  3. AI transparency. The Service identifies itself as an AI to the people it interacts with (consistent with applicable transparency rules, including Article 50 of the EU AI Act). AI disclosure is built into chat and appended server-side to every email today; voice and WhatsApp are being brought to the same standard. The disclosure is not a setting you can turn off, and you must not configure or use the Service to conceal it or to pass the AI off as a human. Our AI Transparency Notice describes how these disclosures work.
  4. Safeguards. The platform includes operational safeguards such as per-client spend caps, strict tenant isolation, escalation to a human, and output guards. These safeguards reduce risk; they do not eliminate it, and they are not a guarantee of any particular behavior or result.

5. No Guarantee of Business Outcomes

The Service is a tool. We do not guarantee any business outcome — including leads, conversions, sales, revenue, response quality, customer satisfaction, or any other commercial result. Any figures, examples, or case studies we publish are illustrative, not promises. Your results depend on factors outside our control, including your market, your offer, your content, and your configuration of the Service.

6. Your Content and Data

Your content is yours. As between you and Nexus Generated, you own all content and data you or your visitors submit to the Service, including your knowledge base materials, your conversations, and your contacts and CRM records ("Client Content").

You grant us a limited, non-exclusive license to host, process, transmit, and display Client Content solely to provide and secure the Service, comply with law, and support you. We do not use Client Content to train AI models.

You are responsible for having the rights and lawful basis needed to submit Client Content to the Service, including any personal data of your visitors. Where we process your visitors' personal data on your behalf, you are the controller and we act as your processor under our Data Processing Agreement (DPA), which is incorporated by reference. Our handling of your account data is described in our Privacy Policy.

7. Our Intellectual Property

The Odiseo platform — including all software, models, prompts, interfaces, designs, documentation, and the Odiseo and Nexus Generated names, logos, and marks — is and remains the exclusive property of Nexus Generated and its licensors. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription, for your internal business purposes. No other rights are granted. You may not copy, reverse engineer, resell, or create derivative works of the platform except as permitted by law.

If you send us feedback or suggestions, we may use them without restriction or obligation to you.

8. Your Stripe Checkout Links Are Your Payment Relationship

The Service lets you connect your own Stripe account and surface your own checkout links in conversations with your visitors. When a visitor pays through such a link:

  • the transaction is between you and your customer, under your Stripe agreement, your prices, and your terms of sale;
  • Nexus Generated is not a party to that transaction, does not process, hold, or custody those funds, and is not responsible for refunds, chargebacks, disputes, taxes, or the delivery of whatever you sold.

You are solely responsible for your compliance with Stripe's terms and with the laws that apply to your sales.

9. Fees, Billing, and Refunds

The Service is offered as a monthly subscription billed through Stripe, at the prices and plan limits published on odiseo.ai. Unless stated otherwise:

  • subscriptions renew automatically each billing period until cancelled;
  • fees are exclusive of taxes, which you are responsible for where applicable;
  • if a payment fails, we may retry it and, after notice, suspend the Service until payment is made.

Cancellation stops future renewals; it does not retroactively refund the current period except as provided in our Refund & Cancellation Policy, which is incorporated by reference and governs all refund requests.

10. Suspension and Termination

By you. You may cancel your subscription at any time through your account or by writing to legal@odiseo.ai.

By us. We may suspend or terminate your access, with notice where practicable, if: (a) you materially breach these Terms (including the Acceptable Use Policy) and, where the breach is curable, fail to cure it within the cure period described in the Acceptable Use Policy (normally 5 business days) after notice; (b) your account is past due after notice; (c) your use creates a security, legal, or operational risk to the platform or to others; or (d) we are required to do so by law. We may suspend immediately and without prior notice where the risk is serious and urgent.

Effect of termination. On termination: your right to use the Service ends; fees already owed remain payable; and we will make your Client Content available for export for 30 days after the effective date of termination, and thereafter deletion in accordance with the Data Processing Agreement, which governs return-or-deletion of your visitors' data (our Privacy Policy governs your account data), except where retention is required by law. Sections that by their nature should survive (including Sections 5, 6, 7, 11, 12, 13, and 16) survive termination.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT AI OUTPUT WILL BE ACCURATE OR RELIABLE. THE SERVICE DEPENDS ON THIRD-PARTY PROVIDERS (INCLUDING MODEL, TELEPHONY, AND HOSTING PROVIDERS) WHOSE AVAILABILITY WE DO NOT CONTROL.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  1. No indirect damages. Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost data, or loss of goodwill, even if advised of the possibility.
  2. Cap. Our total aggregate liability arising out of or relating to the Service or these Terms is limited to the fees you actually paid to us for the Service in the twelve (12) months immediately preceding the event giving rise to the claim.
  3. Exceptions. Nothing in these Terms limits liability that cannot be limited under applicable law, or your obligation to pay fees due.

The parties agree this allocation of risk is reflected in the pricing of the Service.

13. Indemnification

You will defend and indemnify Nexus Generated against third-party claims, and the resulting damages, penalties, and reasonable costs, to the extent arising from: (a) your Client Content; (b) your use of the Service in breach of these Terms or of applicable law; (c) your sales to your own customers, including transactions through your Stripe checkout links; or (d) your failure to obtain the rights, consents, or lawful bases required for the data you submit. We will notify you promptly of any such claim and reasonably cooperate at your expense; you may not settle a claim that imposes obligations on us without our consent.

14. Data Protection

Our processing of personal data is governed by our Privacy Policy (for data we control, such as your account data) and our DPA (for your visitors' data, which we process on your behalf), including the applicable requirements of the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and, where applicable, the GDPR. The current list of subprocessors is maintained as described in the DPA.

15. Changes to the Service and to These Terms

We may update these Terms from time to time. If a change is material, we will give you at least 30 days' advance notice by email or in-product notice before it takes effect. Your continued use of the Service after the effective date constitutes acceptance; if you do not agree, your remedy is to cancel before the change takes effect. Non-material changes (such as clarifications or new feature descriptions) may take effect on posting.

16. Governing Law and Disputes

These Terms are governed by the laws of the Emirate of Ras Al Khaimah and the applicable federal laws of the United Arab Emirates, without regard to conflict-of-law rules. Any dispute arising out of or relating to these Terms or the Service shall be finally resolved by binding arbitration seated in the United Arab Emirates, administered by the Dubai International Arbitration Centre (DIAC) under its rules in force, before a single arbitrator, with proceedings conducted in English. Each party will first attempt in good faith to resolve any dispute informally by written notice to the other before initiating proceedings.

17. General

  • Entire agreement. These Terms, together with the Acceptable Use Policy, Privacy Policy, Refund & Cancellation Policy, and the Data Processing Agreement, are the entire agreement between the parties regarding the Service and supersede prior discussions.
  • Assignment. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets.
  • Severability; waiver. If a provision is unenforceable, the rest remains in effect. A failure to enforce a provision is not a waiver.
  • Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control.
  • Independent contractors. Nothing in these Terms creates a partnership, joint venture, or agency between the parties.
  • Notices. Legal notices to us must be sent to legal@odiseo.ai or to our registered address above. Notices to you may be sent to the email on your account.

18. Contact

Nexus Generated FZ-LLC RAKEZ License No. 5034603 VUET1700, Compass Building - Al Hulaila, Al Hulaila Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates Email: legal@odiseo.ai